We hope that you can find answers to your questions here! If not, or if you have any more questions, please contact us by sending a message to kaukopalvelu@uef.fi.
Because the law of copyright forbids us from transmitting PDF material ordered from another library directly to the customers as PDF files. PDF files sent by other libraries will be printed by the interlibrary services and the printouts will be supplied to the customer.
We will normally process your request no later than the working day following the order. The delivery time of interlibrary loans and articles is about one week depending, for example, on the procedures of the lending library, availability of the material, postal service and how the article copies are sent. We will notify you if the delivery of your order will be delayed.
No, you cannot. We only provide interlibrary loans of material that cannot be found from our own collections.
In order to get the book you need, you must contact your home town’s library and leave an interlibrary loan request there. If you are a UEF degree or UEF Open University student, ask the library to mention that in the order because then you will be able to get our course books for interlibrary loan as well. They are not otherwise available for interlibrary loan. Interlibrary service is a lending service between libraries where libraries borrow materials from other libraries and provide them for the use of their own customers. The service is subject to a charge and the price is always determined by the list of service fees of the borrowing library (the library where you collect the material).
You'll find information about interlibrary loan payments on our list of service fees.