Johanna Heinonen, MSc (econ.), MA: Doctoral Defence in Services Management and Marketing, Joensuu

The doctoral dissertation of Johanna Heinonen, MSc (econ.), MA, entitled Caring matters. Co-creational Elements of Caring in Chat-Based Service Encounters will be examined at the Faculty of Social Sciences and Business Studies. The Opponent in the public examination will be Professor Hannu Makkonen (University of Vaasa) the Custos will be Professor Juho Pesonen (University of Eastern Finland).

A press release of the dissertation will be published at https://www.uef.fi/en/doctoral-dissertations the week before the public examination.